【Service Announcement】UK Parcel Forwarding Service Temporarily Suspended

To maintain our service quality, we are sorry to inform you that the UK parcel forwarding service is temporarily suspended starting today to 31 Jul 2020.

If you are about to make order(s) on UK stores and ship with us, please consider buying it later. If your item(s) is/are already on its way, your item(s) will still be processed, however, please expect a delay in your shipment(s).

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【Service Notice】Temporary Suspension of Hong Kong Parcel Forwarding Service

We noticed that a few no. of users are trying to use our Hong Kong parcel forwarding service to ship parcels that contain prohibited, illegal items to Australia recently.

To protect our users’ rights, interests, and most importantly, the health of the Australian community, our Hong Kong parcel forwarding service is now suspended with immediate effect. Starting today, the delivery of parcels which have sent to our Hong Kong warehouse will be put on hold until notice. Please understand that this is a necessary and temporary measure to prevent illegal activities.

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【Service Announcement】Relocation of Thai Warehouse

Our Thai warehouse has been officially opened and in operation from today. All parcels addressed to the previous location of our warehouse in Latkrabang will be delivered to the new location. To avoid any delivery delay or parcel loss, please update your Thai shipping address on shopping sites you used as soon as possible. The last day of receiving parcels of our previous warehouse will be on June 30th, 2020.

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【Service Announcement】Warehouse Arrangement During Labor Day

In response to the upcoming Labor Day, Buyandship’s warehouse locations will have the following special arrangements. Please confirm the working days and opening hours of each warehouse before purchasing a product. The delivery date will be adjusted according to the holiday and during the rest days, some respective warehouse will not receive, send, or update the status of the shipments. Please be guided accordingly.

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Shipping Rates Adjustment Notice – Effective from 11 May 2020, Monday

Due to the recent changes in the business environment, our parcel forwarding service’s shipping rate for every additional pound (lb) will be adjusted to AU$10 starting from 11 May 2020 (Monday) 12:00pm (GMT+8), while the rate for the first 2 pounds (lbs) will remain unchanged. If you still have any parcel(s) in our Hong Kong warehouse, we highly recommend you to consolidate the shipments before the adjustment starts.

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【Service Announcement】US Warehouse Bans Protective Equipment Export

From now on, our US warehouse will not export any protective equipment, including face masks, respirator filters/cartridges, medical gloves and gowns, etc. Please do NOT purchase and send the prohibited items. If you have already placed an order of the above-mentioned goods in US, please contact with your seller immediately for the cancellation the order, parcel return services or refund.

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