【Service Announcement】Old China Warehouse: Temp Auto-transfer Service Ends

  The temporary auto-transfer service of parcels arriving at the old warehouse will end on Sept 15th. Please update your delivery address on shopping sites with our new warehouse address now. Along with the old warehouse closure, our new warehouse has been operating in the same city since early September as previously announced. Starting from Sept 16th, we will not be liable to any parcel loss nor delivery delay in relation to the old warehouse. Please immediately contact your sellers for updating your delivery address if you have any parcels addressed to the old warehouse. For details of the above-mentioned auto-transfer service, please refer to the previous service notice regarding our warehouse relocation. >> Get the latest Overseas Warehouse Address  

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【Service Announcement】New Indonesia Warehouse Launch

In order to enrich your overseas online shopping experience, we have added a new warehouse in Indonesia on 2 September. You can now check out the address of Indonesia warehouse and relevant information on Member Centre > Oversea Warehouse Addresses > Indonesia. You can enjoy the Indonesian shipping service by filling in the address of our Indonesia warehouse as your overseas delivery address and any information required when shopping online on Indonesia websites. Please remember to declare your parcel after your purchase. For the fee calculation, please refer to Pricing. Before shopping, please check the Prohibited Items Catalog carefully, and be aware of the parcel restrictions listed on Oversea Warehouse Addresses.

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【Service Notice】Temporary Suspension of Hong Kong Parcel Forwarding Service

We noticed that a few no. of users are trying to use our Hong Kong parcel forwarding service to ship parcels that contain prohibited, illegal items to Australia recently.

To protect our users’ rights, interests, and most importantly, the health of the Australian community, our Hong Kong parcel forwarding service is now suspended with immediate effect. Starting today, the delivery of parcels which have sent to our Hong Kong warehouse will be put on hold until notice. Please understand that this is a necessary and temporary measure to prevent illegal activities.

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