Contact Us | Buy&Ship Australia

Register as Buy&Ship member

What if I have not received a verification email after registering?

What if I forgot my password?

Where do I fill in the referral number during the registration?

Overseas Shopping

Which shopping sites can accept Buy&Ship's overseas shipping address?

Is there any parcel restriction in terms of size and weight?

Parcel Declaration

When should I declare my parcel?

How to declare my parcel on Buy&Ship?

How to declare my parcel If there is no tracking number?

Shipping Service

How do I track the shipping status of the parcel?

Does the overseas warehouse receive parcels during the weekends and local public holidays?

Will the warehouse refuse to ship any parcel?

Reward Programs

What can Buy&Ship credits do?

How do I get Buy&Ship credits?

What is the Friend Referral Program?

Others

Are there any special prohibited items for shipping?

Can I ship goods which requires storage in a particular temperature?

What if there are prohibited items in my shipment?

Didn't find the answer you need? Contact us!

Click here to contact our Customer Service team.

au-support@buynship.com

Send a message by email. We typically respond within 24 hours.

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